Cancellation Policy
Last updated: 22 July 2026
Because we take no prepayment, cancelling is simple for you. The following conditions govern the cancellation and change of your reservations.
1. Free Cancellation
You may cancel your reservation free of charge up to at least 24 hours before the transfer time. As no prepayment is taken, no charge arises in this case.
2. Late Cancellation
For cancellations made less than 24 hours before the transfer time, please contact our team, as a vehicle has been allocated for you; every request is handled reasonably and in good faith.
3. No-Show
If you are not at the meeting point, do not contact us, and the driver's reasonable waiting time is exceeded, the reservation is treated as a no-show. To avoid this, enter your flight number correctly and contact the driver after landing.
4. Changes
Notify us of any change to date, time, route or passenger count as early as possible. Changes are applied free of charge subject to vehicle availability; a change of vehicle class may affect the price.
5. Refunds
As no prepayment is taken at booking, there is no amount to refund on cancellation. Payment is made in the vehicle for the completed journey only.
6. How to Cancel
To cancel or change, contact us with your reservation code via WhatsApp (+90 552 362 05 17), email (info@dmntransfer.com) or phone. We confirm your request as soon as possible.